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Expert Engineers. Reliable Support.

Enjoy complete peace of mind, knowing your comfort is in trusted hands.

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Whether you're booking your annual service or need help with a breakdown, our network of experienced engineers is here to help. We provide professional servicing and repairs for both in-warranty and out-of-warranty products, giving you complete peace of mind whenever you need us.

  • In Warranty Breakdown – Enjoy extra peace of mind with expert support throughout your warranty period. Our authorised engineers provide reliable diagnostics and repairs to get your comfort back on track.

  • Out of Warranty Breakdown – Even after your warranty has expired, you can rely on our expert support. From diagnosis to repair, our qualified engineers deliver trusted service to restore comfort and peace of mind when you need it most.

  • Annual Service – Keep your product running efficiently and reliably with regular maintenance carried out by qualified engineers. Prevent issues before they occur and extend the life of your system.

 

Select and book your service

As stated on the warranty card enclosed in the box containing your boiler, your appliance must be registered within 30 days of installation for the warranty to be valid.

Has your Ferroli appliance been registered within 30 days of installation?

PLEASE NOTE: If you are an engineer and you require a service call to a newly installed boiler that has not yet been registered, please contact our Service department directly on 0330 205 0005.

Important information

If your boiler has a valid warranty there is no charge for an engineer's visit if the problem is caused by a manufacturing fault.

Please note: a call-out charge of £95 will be made in any of the following circumstances:

  • The problem is found to be caused by a non-manufacturing fault
  • The engineer is unable to gain access to the property or the boiler on the agreed appointment date
  • The Benchmark log book is incomplete or unavailable*

In order for the warranty to be valid, your boiler must be serviced every 12 months after installation. Please provide details of each annual service starting with the most recent. Failure to provide this information will result in the call out being chargeable.

After filling out the form on this page we will receive your request and you will be contacted to arrange a mutually convenient date for an engineer's visit.

To cancel an appointment, please contact us on 0330 205 0005 or email us at onlinebooking@ferroli.com.

*The Benchmark log book must be available for the engineer to look at before working on the appliance. Failure to provide this will result in the engineer not being able to carry out the work under warranty and the call-out will be chargeable.

Company registration information:

Company name: Ferroli Limited

Place of registration: Walton-upon-Trent, Derbyshire, UK

Registered office address: Ferroli Ltd, The Granary, Borough Hill Farm, Catton Road, Walton on Trent, Derbyshire, DE12 8LL, UK. Registered in England 03335187

Telephone: 0330 205 0000

Email: onlinebooking@ferroli.com

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