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By Your Side. Beyond Installation.

Helping you deliver reliable service and inspire confidence in every customer.

Installatore con privato uomo

From commissioning to long-term support, we're here to help you deliver the service your customers expect. Our network of authorised engineers provides expert assistance, diagnostics and maintenance throughout the product lifecycle, helping you ensure reliable system performance, minimise downtime and maintain customer confidence long after installation.

  • In-Warranty Breakdown – When issues arise during the warranty period, our authorised engineers provide prompt diagnostics and professional repairs, helping you restore performance quickly and maintain customer confidence.

  • Out-of-Warranty Breakdown – Even after the warranty has expired, you can rely on our expert support. We deliver professional fault diagnosis and repair services to help extend product life, optimise performance and keep systems running smoothly.

  •  Annual Service – Regular maintenance helps protect performance and reliability over time. Our qualified engineers carry out thorough servicing to help prevent unexpected issues, improve efficiency and support long-term customer satisfaction.

 

Select and book your service

As stated on the warranty card enclosed in the box containing your boiler, your appliance must be registered within 30 days of installation for the warranty to be valid.

Has your Ferroli appliance been registered within 30 days of installation?

PLEASE NOTE: If you are an engineer and you require a service call to a newly installed boiler that has not yet been registered, please contact our Service department directly on 0330 205 0005.

Important information

If your boiler has a valid warranty there is no charge for an engineer's visit if the problem is caused by a manufacturing fault.

Please note: a call-out charge of £95 will be made in any of the following circumstances:

  • The problem is found to be caused by a non-manufacturing fault
  • The engineer is unable to gain access to the property or the boiler on the agreed appointment date
  • The Benchmark log book is incomplete or unavailable*

In order for the warranty to be valid, your boiler must be serviced every 12 months after installation. Please provide details of each annual service starting with the most recent. Failure to provide this information will result in the call out being chargeable.

After filling out the form on this page we will receive your request and you will be contacted to arrange a mutually convenient date for an engineer's visit.

To cancel an appointment, please contact us on 0330 205 0005 or email us at onlinebooking@ferroli.com.

*The Benchmark log book must be available for the engineer to look at before working on the appliance. Failure to provide this will result in the engineer not being able to carry out the work under warranty and the call-out will be chargeable.

Company registration information:

Company name: Ferroli Limited

Place of registration: Walton-upon-Trent, Derbyshire, UK

Registered office address: Ferroli Ltd, The Granary, Borough Hill Farm, Catton Road, Walton on Trent, Derbyshire, DE12 8LL, UK. Registered in England 03335187

Telephone: 0330 205 0000

Email: onlinebooking@ferroli.com

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